IBDP Study Guide Chinese B Writing (Traditional Characters) 2014 edition

• How can I place an order with IB Source?
• Does IB Source accept purchase orders?
• Is IB Source an approved vendor with my school district?
• How long will it take to receive my order?
• Do you offer discounts on large quantities?
• Do you accept returns?
• Can I purchase Curriculum Materials and Starter Packs published by the IB Organization from IB Source?

Payment Information

• What are my payment options?

Shipping Information

• Are shipping charges included in the catalog and website price?
• How will my order be shipped?

Sample Information

• Does IB Source provide sample copies?
• How can I request a sample copy?
• Do I have to pay for sample copies?

Product Information

• What if I am looking for a book that is not yet published?

Ebook Information

• Do IB Source eBooks work on all eReaders?
• What does DRM- protected mean?
• Can I buy eBooks for my Kindle?
• Can I share my purchased eBooks with others?
• Can I download my eBook to more than one device?
• Where can I get help with Adobe Digital Editions?
• Do I have to pay for Adobe Digital Editions?
• Why should I authorise my computer when installing Adobe Digital Editions?
• How can I authorise my Adobe Digital Editions without reinstalling it?
• Can I buy multiple eBooks at the same time?
• Can eBooks be returned?
• What do I do if I'm having a problem downloading or accessing my eBooks?
• How do I return an eBook ordered in error?
• If I have a problem with an eBook download, who should I contact?

Q. How can I place an order with IB Source?

We offer multiple options for order placement,Email: cs@myibsource.com Phone: (312) 224-2536 Fax: (312) 212-5534 Mail: 516 N. Ogden Avenue, #111, Chicago, IL 60642 Online Store: www.myibsource.com

 

Q. Does IB Source accept purchase orders?

We are an approved vendor with all US school districts nationwide, so chances are we're already approved by your district. In the event that we're not yet registered as a vendor with your district, please contact us and we are happy to fill out the required paperwork to become approved.

 

Q. Is IB Source an approved vendor with my school district?

We are an approved vendor with all US districts.  Just call us and we can provide you our vendor number.

 

Q. How long will it take to receive my order?

Our standard delivery time frame is approximately 2-3 weeks after your order is placed. However, many of our bestselling titles are "Quick Ship", meaning that they will ship from our warehouse in Chicago within 24 hours after your order is placed, assuming we have enough stock to fulfil your order.

 

Q. Do you offer discounts on large quantities?

We do offer discounts on orders to individual IB World Schools. If you are a school district adopting a textbook, please contact us to discuss a large quantity discount.

 

Q. Do you accept returns?

Returns will only be accepted if IB Source has supplied the wrong book (different Title/Author/ISBN from the one we originally quoted),. If you receive a book that has been damaged, please contact IB Source to ask about obtaining a return authorization. Under no circumstances will returns be accepted without our prior written authorization.

Q. Can I purchase Curriculum Materials and Starter Packs published by the IB Organization from IB Source?

Yes we can supply ANY items available from the Follett IB Store.  

Q. What are my payment options?

The following payment options are available with IB Source: Credit Card (IB Source accepts Visa, Master Card and American Express), Paypal, Check (Checks can be sent to: IB Source, 516 N. Ogden Avenue, #111, Chicago, IL 60642 USA). Wire Transfer (please contact us for wire transfer details), School or District Purchase Order (sent via email, fax or mail to IB Source)

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Q. Are shipping charges included in the catalog and website price?

Shipping in the USA is free for all orders over 10 lbs.  All US orders under 10 lbs will be charged a flat $7.50 for Fedex ground shipping.  

All international shipments including Canada are shipped via Fedex Ground or International service.  All shipping savings from Fedex we pass down to our customer.  

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We ship all North American orders via Fedex Ground. International orders are shipped via Fedex International Economy.

Q. Does IB Source provide sample copies?

Yes, we do! IB Source offers two easy options for previewing our textbooks: you can either order individual examination copies, or borrow subject-specific Sample Sets (which include all of the bestselling textbooks for the subject you request).  Sample copies are for a 21-day review and must be returned after the review period.

Q. How can I request a sample copy?

Please email us at cs@myibsource.com

Q. Do I have to pay for sample copies?

Individual Examination Copies: If you are a teacher, instructor, or professor and would like to consider a book for classroom use, IB Source will send you a complementary examination copy for review during a 21-day period. At the end of the 21 day review period, we ask that you return the examination copy to IB Source.

In the event that you decide you would like to keep the examination copy and do not return it to IB Source, an invoice will be issued to you for the cost of the book. Sample Sets: Sample Sets include all of the bestselling textbooks for the subject you request. Sample Sets can be borrowed for three weeks (21 days) at a time. Schools pay round-trip shipping costs ($50.00/set) for the Sample Set as a whole. You can request an IB Source individual examination copy or order a sample set by contacting customer support by Email at:cs@myibsource.com.

Q. What if I am looking for a book that is not yet published?

We include books that are not yet published in our website so that you can consider these books when making purchasing decisions. If a book is not yet published, you will see the "Release Date" noted in the book details on our website.

Q. Do IB Source eBooks work on all eReaders?

Depending on the title, the following formats may be available If you want to read an eBook, your eReader device or application must be compatible with both the file format and the DRM format of the eBook. You will need Adobe Digital Editions in order to download and read ePUB files. For a listing of mobile apps and devices compatible with our DRM system click here.

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Q. Can eBooks be returned?

Not usually once it's been downloaded to a device but if you're not happy with the experience or there are content issues, please let us know so we can try to resolve this for you. Please contact our support team who will be able to help. Please make sure before you submit your order you know that this is the format you want – see above for format details. Please check before you attempt to download your eBook that it is compatible with your eReader or device, as we cannot issue a refund once the content has been downloaded.

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Q. How do I return an eBook ordered in error?

Once an eBook order has been placed we cannot refund it regardless of whether the eBook has been downloaded to your computer or not. I have downloaded an eBook to my Bookshelf Software but cannot see it. Please make sure that your Bookshelf Software is the newest version, if it is not then the eBook may not be visible on your Bookshelf. Please click here to see our walk through guide and confirm all the steps taken making sure that when you are asked if you want to "Open" or "Save" the eBook link that you choose the "Open" button. I have deleted my email that contained the eBook download link, is my order now lost? You can download each eBook only once from the download link. Simply log into your IBSource account and then click on 'My account' at the top of the page. Then scroll down and click on the 'My downloadable Products' link, where you can then click on the download link of the relevant eBook. My downloaded eBook will not open There can be a number of reasons that an eBook will not open, but the main reason is that the Bookshelf software needs to be updated. Please check that you have the most current version installed on your system. The number of downloads you are permitted.

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