Returns and Refund Policy

RETURNS AND REFUNDS POLICY

Effective Date: [Insert Date]

1. General Return Policy

IB Source does not accept returns for most products. All sales are final. Exceptions may be made only for defective or damaged items, subject to the conditions outlined below.

2. Eligibility for Returns

To qualify for a return, the item must:

  • Be unused and in the same condition as received.

  • Be in its original packaging.

  • Include a receipt or proof of purchase.

3. Refunds

If your return is approved, the refund process is as follows:

  • Upon receiving and inspecting the returned item, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, the refund will be processed and applied to your original payment method within a reasonable timeframe.

4. Non-Refundable Items

  • Sale items are not eligible for refunds.

  • Shipping costs are non-refundable.

5. Late or Missing Refunds

If you haven’t received a refund:

  • Check your bank account again.

  • Contact your credit card company, as it may take time for the refund to post.

  • Reach out to your bank to confirm processing times.

  • If all steps have been followed and the refund is still missing, contact us at cs@myibsource.com.

6. Exchanges

Exchanges are only offered for defective or damaged items. To request an exchange, email cs@myibsource.com and mail the item to:

IB Source
346 North Justine St., Suite 302
Chicago, IL 60607

7. Shipping Returns

To return a product, send it to:

IB Source
346 North Justine St., Suite 203
Chicago, IL 60607

  • Customers are responsible for return shipping costs.

  • If you are shipping items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of returned items.

8. International Customs and VAT

IB Source is not responsible for customs duties, VAT, or other taxes your local authorities assess. These charges are the responsibility of the purchaser.

9. U.S. and Canadian Sales Tax

  • Sales tax is applied to U.S. state orders and Canadian GST/PST based on the shipping or billing address.

  • Tax-exempt institutions, such as schools, must email a valid tax-exempt certificate to info@myibsource.com to have the tax credit back.

10. Contact Information

For questions about returns, exchanges, or refunds, contact us at:
cs@myibsource.com