- How can I place an order with IB Source?
- Does IB Source accept purchase orders?
- Is IB Source an approved vendor with my school district?
- How long will it take to receive my order?
- Do you offer discounts on large quantities?
- Do you accept returns?
- Can I purchase Curriculum Materials and Starter Packs published by the IB Organization from IB Source?
- Do IB Source eBooks work on all eReaders?
- What does DRM- protected mean?
- Can I buy eBooks for my Kindle?
- Can I share my purchased eBooks with others?
- Can I download my eBook to more than one device?
- Where can I get help with Adobe Digital Editions?
- Do I have to pay for Adobe Digital Editions?
- Why should I authorise my computer when installing Adobe Digital Editions?
- How can I authorise my Adobe Digital Editions without reinstalling it?
- Can I buy multiple eBooks at the same time?
- Can eBooks be returned?
- What do I do if I'm having a problem downloading or accessing my eBooks?
- How do I return an eBook ordered in error?
- If I have a problem with an eBook download, who should I contact?
Q. How can I place an order with IB Source?We offer multiple options for order placement,Email: email@example.com Phone: (312) 224-2536 Fax: (312) 212-5534 Mail: 516 N. Ogden Avenue, #111, Chicago, IL 60642 Online Store: www.myibsource.com
Q. Does IB Source accept purchase orders?We are an approved vendor with all US school districts nationwide, so chances are we're already approved by your district. In the event that we're not yet registered as a vendor with your district, please contact us and we are happy to fill out the required paperwork to become approved.
Q. Is IB Source an approved vendor with my school district?We are an approved vendor with all US districts. Just call us and we can provide you our vendor number.
Q. How long will it take to receive my order?Our standard delivery time frame is approximately 2-3 weeks after your order is placed. However, many of our bestselling titles are "Quick Ship", meaning that they will ship from our warehouse in Chicago within 24 hours after your order is placed, assuming we have enough stock to fulfil your order.
Q. Do you offer discounts on large quantities?We do offer discounts on orders to individual IB World Schools. If you are a school district adopting a textbook, please contact us to discuss a large quantity discount.
Q. Do you accept returns?Returns will only be accepted if IB Source has supplied the wrong book (different Title/Author/ISBN from the one we originally quoted),. If you receive a book that has been damaged, please contact IB Source to ask about obtaining a return authorization. Under no circumstances will returns be accepted without our prior written authorization.
Q. Can I purchase Curriculum Materials and Starter Packs published by the IB Organization from IB Source?Yes we can supply ANY items available from the Follett IB Store.
Q. What are my payment options?The following payment options are available with IB Source: Credit Card (IB Source accepts Visa, Master Card and American Express), Paypal, Check (Checks can be sent to: IB Source, 516 N. Ogden Avenue, #111, Chicago, IL 60642 USA). Wire Transfer (please contact us for wire transfer details), School or District Purchase Order (sent via email, fax or mail to IB Source)
***Please note that for online orders, your credit card will be charged at the time your order is placed. For all North American customers ordering via phone, fax, email or purchase order, the payment terms are “payment upon receipt” of the order.
For all international customers (outside the USA and Canada) ordering via phone, fax, email or purchase order, pre-payment is required on all orders. VAT local taxes and customs charges may be assessed by FedEx for delivery to an international address – the responsibility for payment of these taxes rests solely with the international customer and will not be paid by IB Source under any circumstances.
Q. Are shipping charges included in the catalog and website price?
Shipping in the USA is free for all orders over 10 lbs. All US orders under 10 lbs will be charged a flat $7.50 for Fedex ground shipping.
All international shipments including Canada are shipped via Fedex Ground or International service. All shipping savings from Fedex we pass down to our customer.
Q. How will my order be shipped?We ship all North American orders via Fedex Ground. International orders are shipped via Fedex International Economy.
Q. Does IB Source provide sample copies?Yes, we do! IB Source offers two easy options for previewing our textbooks: you can either order individual examination copies, or borrow subject-specific Sample Sets (which include all of the bestselling textbooks for the subject you request). Sample copies are for a 21-day review and must be returned after the review period.
Q. Do I have to pay for sample copies?Individual Examination Copies: If you are a teacher, instructor, or professor and would like to consider a book for classroom use, IB Source will send you a complementary examination copy for review during a 21-day period. At the end of the 21 day review period, we ask that you return the examination copy to IB Source.
In the event that you decide you would like to keep the examination copy and do not return it to IB Source, an invoice will be issued to you for the cost of the book. Sample Sets: Sample Sets include all of the bestselling textbooks for the subject you request. Sample Sets can be borrowed for three weeks (21 days) at a time. Schools pay round-trip shipping costs ($50.00/set) for the Sample Set as a whole. You can request an IB Source individual examination copy or order a sample set by contacting customer support by Email at:firstname.lastname@example.org.