Don't worry, we're here to help! Our customer and technical support teams can be contacted by email. Email us at firstname.lastname@example.org
. We will respond to your email within 1 working day. Please also read our device specific help pages above, as they might contain the answer you're looking for. eBook terminology explained Bookshelf software: An essential piece of software that allows you to decrypt and read the downloaded eBook. (For example, our eBooks work with the following Bookshelf Software: Adobe Digital Editions (ADE), Sony Reader for PC and Blue Fire). DRM: Digital Rights Management. This means an eBook is encrypted to stop it being copied and freely passed around. All IBSource eBooks are protected by DRM. Download link / eBook link: A web address that takes you to the eBook download site. eBook reader: A mobile device that is used for reading eBooks on away from your main computer.